Legal Information

Last updated: September 2026

1. Business Information & Contact

This website, veyeles.com (the "Site"), and all sales made through it are operated by:

We aim to respond to any inquiry within 24–48 hours on business days.

2. Privacy Policy

This Privacy Policy explains what personal data we collect when you use veyeles.com, why we collect it, and how it is processed and protected. We are committed to collecting the minimum amount of data required to operate our store.

2.1 What data we collect

• Order data: when you place an order, we collect your name, email address, shipping address, the items ordered, order value and order status. This is required to process and fulfil your order.
• Payment data: all payments are processed by Stripe, Inc. / Stripe Payments Europe, Ltd. ("Stripe"). We never receive or store your full credit card details. Stripe processes your payment data in accordance with its own privacy policy (stripe.com/privacy).
• Cart data: the contents of your shopping cart are stored locally in your browser (see section 3).
• Communication data: if you contact us by email, we process your email address and the content of your message to answer your request.

2.2 What we do NOT do

• We do not use analytics or tracking tools (no Google Analytics, no Meta Pixel, no tracking pixels).
• We do not use advertising cookies or serve third-party advertisements.
• We do not sell or rent your personal data to anyone.
• We do not create customer profiles or use data for automated decision-making.

2.3 Why we process data (legal basis)

• Fulfilment of contract: order data is processed to deliver your order (necessary for the purchase contract).
• Legitimate interest: payment fraud prevention handled by Stripe; answering support inquiries.
• Legal obligation: retention of order records where required by tax and commercial law.

2.4 Data sharing

We only share data with parties strictly necessary for operating the store:

• Stripe — payment processing (name, email, order amount; card data handled exclusively by Stripe).
• Shipping carriers — name, address and contact data required to deliver your order.
• Authorities — only where we are legally required to do so.

2.5 Data retention

Order records are retained as long as required by applicable tax and commercial record-keeping obligations. Support communications are deleted after they are resolved, unless retention is required. Cart data stays in your browser until you clear it or complete/delete your cart.

2.6 Your rights

You may at any time request information about, correction of, or deletion of your personal data, by contacting us at info@veyeles.com. You also have the right to lodge a complaint with the competent supervisory authority in your jurisdiction.

2.7 Data security

The entire Site is served over an encrypted HTTPS connection. Payment transactions are handled end-to-end by Stripe with bank-grade security standards.

3. Cookies & Local Storage

We do not use tracking cookies. The only browser storage we use is localStorage, which stores the contents of your shopping cart on your own device so your cart is not lost when you reload the page. This storage:

• contains no personal identifiers (only product SKUs, quantities and prices),
• is never transmitted to us or third parties except as part of a checkout you actively start,
• can be removed at any time by clearing your browser data.

Because we use no analytics, advertising or tracking technologies, no cookie-consent banner is required. Our embedded payment form is provided by Stripe; please refer to Stripe's own cookie and privacy documentation for data processed during payment.

4. Terms of Service

4.1 Scope

These Terms of Service ("Terms") govern all purchases made through veyeles.com, operated by KOB LLC, Sheridan, WY 82801, USA. By placing an order you accept these Terms.

4.2 Orders & contract formation

After you complete checkout, you receive an order confirmation on-screen showing your order number. The purchase contract between you and KOB LLC is concluded when we accept your order by charging your payment method. We reserve the right to refuse orders, e.g. in case of obvious pricing errors or suspected fraud.

4.3 Prices & payment

• All prices are displayed and charged in US Dollars (USD).
• Payments are processed securely via Stripe. Depending on your location, currency and device, the following payment methods may be offered: credit/debit cards, Apple Pay, Google Pay, iDEAL | Wero and Satispay, as shown at checkout.
• Prices include applicable taxes unless stated otherwise at checkout. For cross-border deliveries, import duties or taxes may apply and are the customer's responsibility.

4.4 Delivery

Orders are processed within 2–5 business days. Delivery times depend on your location and are estimates, not guarantees (see section 6). If an item is unavailable after purchase, we will notify you and refund the affected amount in full.

4.5 Returns & warranty

Our voluntary 30-day return policy is described in section 5 and applies in addition to any statutory rights you may have under the law of your country of residence, which remain unaffected.

4.6 Liability

To the maximum extent permitted by law, our liability for damages is limited to the order value of the respective purchase, except in cases of intent, gross negligence, or injury to life, body or health.

4.7 Governing law

These Terms are governed by the laws of the State of Wyoming, USA, without regard to conflict-of-law provisions. Mandatory consumer protection rights of your country of residence remain unaffected.

4.8 Changes

We may update these Terms from time to time. The version in effect at the time of your order applies to that order.

5. Return & Refund Policy

We offer a voluntary 30-day return policy from the date of delivery.

5.1 Requirements

• Items must be unworn, unwashed and unused, with original tags and packaging.
• Request a return within 30 days of delivery by emailing info@veyeles.com with your order number.
• We will provide return instructions and the return address.

5.2 Refunds

• Once we receive and inspect your return, we refund the item value to the original payment method.
• Refunds are issued via Stripe to the original payment method used at checkout. Depending on your payment provider, it may take 5–10 business days for the refund to appear.
• Original shipping costs are refunded when the entire order is returned; for partial returns, shipping costs are not refunded.
• Return shipping for non-defective items is paid by the customer unless otherwise agreed.

5.3 Exceptions

• Items marked as final sale, gift cards, and personal-hygiene items (e.g. worn socks or underwear) cannot be returned for hygiene reasons, unless defective.
• Defective or wrong items: contact us within 14 days of delivery with a photo — we will replace the item or refund in full, including return shipping.

6. Shipping Policy

• Processing time: 2–5 business days (excluding weekends and holidays).
• Delivery time: typically 3–6 business days after dispatch, depending on the destination.
• Shipping cost: $4.95 flat rate; free shipping on orders of $80 or more (displayed at checkout).
• Tracking: a tracking link is provided by email once your order ships.
• Countries served: all 27 European Union countries, selectable at checkout. Orders to destinations outside the EU cannot be accepted.

If your order is delayed beyond the estimated delivery window, contact us at info@veyeles.com and we will investigate immediately.